Shutting down an online casino account is a major decision, and we realize that. At Aphrodite Casino, we work to keep the closure process straightforward and fair for our Belgian users. This page covers both voluntary closures and those we initiate, what becomes of your funds and bonuses, and how our affiliate programme operates under Belgian legislation. We outline the steps we take and the legal reasoning behind them. Consider this a practical guide, not official legal counsel. If your situation is specific, reach out to our support team before you act. We review these procedures regularly.

Financial Treatment of Account Balances and Promotions

Terminating your account does not mean losing legitimate funds. We reimburse real-money balances after compliance and ID checks, Aphrodite Casino, using the original payment method where feasible. If that method is not accessible, we may ask for alternative verified bank details. We waive a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally cancelled at the point of closure. Pending withdrawals keep moving through the normal approval process unless a payment dispute is open. We maintain a full financial log for every closed account, which helps resolve any disputes later.

Recap

Aphrodite Casino manages account closure for Belgian users as a regulated, fair process. You can terminate your account on your own terms, and we only close it for established legal or contractual reasons. Real-money balances come back to you after proper checks, while bonuses may be lost. Affiliates must follow strict Belgian advertising standards and pull our materials after termination. Data retention lasts only as long as the law requires. If you’re considering closure, begin in your account settings or contact support. We’re here to help if questions emerge.

Partnership Programme and Legal Disclosure

Our affiliate programme functions under stringent Belgian advertising and gambling rules. Affiliates shall use only approved Aphrodite Casino materials, designate all content as 18+, refrain from misleading claims, and never target self-excluded users. We track affiliate activity and may suspend or conclude relationships for non-compliance. Terminating an affiliate agreement is different from terminating a player account. When an affiliate agreement concludes, we require immediate removal of our brand materials and links. Outstanding commissions are settled after final verification and fraud adjustments. This setup safeguards Belgian players and ensures our programme honest. We record every affiliate decision.

Affiliate Responsibilities After Termination

• Use only approved Aphrodite Casino creatives and promotional text.
• Plainly label all material as 18+ and include responsible gambling messages where required.
• Steer clear of guaranteed-win claims, fake scarcity, and targeting of excluded persons.
• Remove all brand content immediately after termination.

Account Closure by Operator

Aphrodite Casino could close an account without a request from you if we detect fraud suspicion, a breach of terms, a identity verification failure, or a legal order from Belgian authorities. We act only after an internal review and advise you by email. Funds you’re legally entitled to withdraw are repaid after compliance reviews. In severe cases, like laundering or fraud, we could hold funds and report the appropriate Belgian authority. This measure is infrequent and we ensure it is proportionate. We record the reason within the company but only disclose what the law authorizes. We also respect decisions issued by the national exclusion register.

FAQ

How do I close my Aphrodite Casino account in Belgium?

You can file a closure request through your account settings or by contacting support from your registered email address. We confirm your identity to block unauthorised changes. Once verified, we terminate the account and dispatch a confirmation email. Most voluntary closures complete within two business days. If identity checks are needed, it might take a little longer, but we keep you posted at each step.

What happens to my remaining balance if I close my account?

No. A legitimate real-money balance stays yours. We refund funds after anti-money laundering and identity checks. If the original payment method cannot be used, we request alternative verified bank details. Active bonuses or pending rewards may be forfeited, but your cash balance is not. Small amounts below the minimum withdrawal threshold may need a manual review.

Is it possible for Aphrodite Casino deactivate my account without my request?

Yes, in limited circumstances. We may suspend an account if we discover suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We inform you by email and remit any funds you’re legally entitled to withdraw. In serious cases, authorities may oblige us to freeze funds temporarily.

What is the timeframe does account closure take?

Voluntary closures usually are completed within two business days. If verification is needed, it may take a few extra days, but we seek to avoid unnecessary delay. Pending withdrawals or payment disputes can also influence the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, reach out to support.

What takes place to active bonuses when my account closes?

Active bonuses, free spins, and unfinished wagering requirements are generally lost when an account is closed voluntarily. We outline this before final closure so you can choose whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is common practice to prevent closure being used to bypass bonus terms.

Does closing my player account affect my affiliate account?

No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically cancel an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to oversee each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts differ.

How long do you keep my data after closure?

We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules demand. After that period, we delete or anonymise the information. You can request a copy of your data during retention by contacting privacy support and completing identity verification. We never use closed-account data for marketing without separate consent.

Account Closure Request for Belgium Users

If you are located in Belgium and would like to close your Aphrodite Casino account, you can do so at any time by contacting support or using the self-service options in your settings. We confirm your identity to block unauthorised requests. Once that check is successful, we block your login and stop all promotional messages. Your real-money balance can still be withdrawn after the closure, according to the usual checks. We strive to finalise voluntary closures within two business days. Active bonuses and unfinished wagering could be forfeited, and we clarify that before you confirm. We process every request fairly and do not charge a closure fee. A confirmation email is sent to your inbox once the account is shut.

Steps for Closure

1. File a closure request through your account settings or from your registered email address.
2. Undergo identity verification if we ask for it, by providing an ID document or proof of address.
3. Confirm that you understand active bonuses will be forfeited.
4. Select a withdrawal method for any real-money balance still in the account.
5. Obtain a confirmation email once logins are no longer possible.

Data Retention After Account Termination

We keep certain personal and financial data after account closing to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Keeping times follow applicable law and our internal schedule. After that window closes, we erase or anonymise the information. You can request a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We refrain from using closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we encourage reaching out to us directly first. We process all data requests promptly and securely.